Deliver a faster, more personalized experience with every message
Calls
Know Your Callers
Give agents instant context with screen pops that show caller details, account history, and past interactions — all before they say “hello.”
Route Inbound Calls
Never miss a beat. Ricochet360 intelligently routes incoming calls to the right agent or department based on lead data, tags, or campaign logic.
Work Smarter, Sell Faster
Boost Agent Productivity
Keep your agents focused on conversations, not clicking around. Ricochet360 surfaces the right info at the right time — so they can do more with every minute.
Dial Faster & Smarter
Choose the dialing mode that fits your workflow. Whether it’s click-to-call, progressive, or predictive dialing, Ricochet360 helps your team connect faster and close more.
Stay in control of your business
Manage Compliance
Automatically log, record, and store every call for quality assurance and regulatory compliance — without the extra work.
Track Business Progress
Keep your finger on the pulse of performance. Ricochet360 updates key metrics in real time and displays them clearly on your desktop dashboard.
Send Automated Text Messages By
Cloud Phone System Integration
With Ricochet, you can connect your agents, locations and devices into a single communication platform. Use call routing, call monitoring, perfect voice mails, and dozens of call center features to power up your VOIP phone system.
CRM & Lead Management System
Make calls, send emails, create notes, assign follow-up tasks, and more from Ricochet. With a simple, fast, dynamic interface, your agents can be more productive and have better interactions with prospects and customers.
Fast Dialers
Automate text messages to leads at your preferred intervals. Improve dialing efficiency by up to 350% with our progressive or predictive dialers. Reach more prospects, increase contact rates, and close deals faster.
Marketing Automation Platform
Automate and optimize marketing workflows to boost efficiency and accelerate revenue growth. Deliver the right message at the right time through dialer, email, or SMS campaigns for stronger connections.
Deliver a faster, more personalized experience with every message
Calls
Know Your Callers
Give agents instant context with screen pops that show caller details, account history, and past interactions — all before they say “hello.”
Route Inbound Calls
Never miss a beat. Ricochet360 intelligently routes incoming calls to the right agent or department based on lead data, tags, or campaign logic.
Work Smarter, Sell Faster
Boost Agent Productivity
Keep your agents focused on conversations, not clicking around. Ricochet360 surfaces the right info at the right time — so they can do more with every minute.
Dial Faster & Smarter
Choose the dialing mode that fits your workflow. Whether it’s click-to-call, progressive, or predictive dialing, Ricochet360 helps your team connect faster and close more.
Stay in control of your business
Manage Compliance
Automatically log, record, and store every call for quality assurance and regulatory compliance — without the extra work.
Track Business Progress
Keep your finger on the pulse of performance. Ricochet360 updates key metrics in real time and displays them clearly on your desktop dashboard.
