Make the Most Connections with Ricochet360’s Predictive Dialer
Drive more success with our Predictive Dialer in your high-volume call center.
Increase Team Efficiency
For large teams using our Predictive Dialer, agents waste no time dialing and spend more time talking to live prospects. More live connections leads to more sales and greater revenue opportunities.
Maximize Agent Talk Time
Using your contact center’s connection rate, Ricochet’s Predictive Dialer automatically dials the optimal number of prospects for your call queues. Avoid busy signals, invalid phone numbers, fax machines and answering machines.
Engage Your Customers
Ricochet automatically populates agent screens with each lead’s profile when a call is connected. Agents don’t need to switch between systems or screens during a call, with full access to all lead data in one place.
Double or Triple Your Calls with a Predictive Dialer.
Predictive dialers, often used in busy call centers, dial several phone numbers concurrently. To maximize agent productivity, the predictive dialer screens out unanswered calls, busy signals, fax machines, invalid phone numbers, and answering machines. It dials based on a ratio of calls to agents and the number of live connections made. In addition, a predictive dialer optimizes by factoring in the number of available agents, available lines and average call duration. In effect, a predictive dialer works by forecasting when an agent can pick up another call. As a result, it saves agents a substantial amount of time.
Dial Plan
CRM Integration
TCPA-Compliant Dialing
Inbound and Outbound Blending
Local Presence Dialing
Quality Management
Management Reports
Real-Time Dashboards
Answering Machine Detection
Voicemail Detection
Quality Management
Management Reports
Real-Time Dashboards
Answering Machine Detection
Voicemail Detection
Ricochet Predictive Dialer is best suited for teams of 100 or more agents.
