Inbound phone calls are a critical but underrated activity for many sales teams. With Ricochet’s integrated inbound call tracking, the associated phone number of each inbound call maps back to the source. Especially with dramatic increases in smartphone usage for internet activity, marketers need insight into the connection between marketing efforts and inbound phone calls or traffic. As a result, you can make smarter decisions about where you invest your marketing budget. In addition, you can deliver a better customer experience based on that source data.
Deliver Exceptional Experiences to Your Inbound Leads
Show You’re Best
Send inbound leads to your perfect sales queues for fast, knowledgeable response. Then make it personal with social media integration, making your customer experience superior to anyone else.
Make Epic Recordings
Ricochet’s cloud phone system gives you the power of recording – whether you are a manager who wants to record agents’ calls for review or an agent who needs to provide the perfect voicemail to keep leads interested.
Motivate Your Team
Ricochet includes gamification, which drives your agents to excel and helps management keep an eye on results. With so many features to make selling faster, easier and more effective, your team will deliver!
Have your best agents take each call. Design who should receive leads to ensure the best customer experience.
Call Center Scripts
Ricochet offers flexible scripting for inbound calls – build a custom workflow to provide a smooth interaction while collecting useful customer information.
Call Forwarding
You have complete control over where you receive inbound calls, using your office phone system, mobile phone or computer at the same time!
