The Fast, All-in-One Cloud-Based Call Center Software
Build a high-performing call center with powerful tools for outbound dialing, lead management, inbound call handling, and agent performance — all in one platform.
Deliver Fast, Reliable Experiences for Your Agents and Customers
Ricochet is a complete call center solution that streamlines customer interactions, integrates a full-featured CRM, and simplifies scheduling and reporting. Give inbound leads the attention they deserve with smart routing, optimized queues, and responsive agents.
Show Your Best
Instantly connect leads with the most qualified agent to deliver fast, informed, and professional service.
Work Smarter
Automate workflows to save your agents time and reduce manual tasks — so they can focus on what matters most: the customer.
Maximize Performance
Use call monitoring and real-time reporting to improve agent output, track results, and adapt quickly.
Fast & Secure Enterprise-Grade Performance
Everything You Need with One Login - Ricochet360 combines security, scalability, and simplicity — helping call centers run efficiently with minimal downtime and maximum visibility.
Skills-Based Calling
Route each call to the right agent based on skill, region, or license — giving customers the best possible experience.
Call Center Scripts
Deliver smooth, consistent conversations with dynamic scripts that guide agents and capture valuable lead data.
Fast Dialers
Route inbound calls to any device — office, mobile, or desktop — so your team is always available.
Call Forwarding
Route inbound calls to any device — office, mobile, or desktop — so your team is always available.
Ready to See Ricochet360 in Action?
Explore how our all-in-one call center platform can help your team connect faster, respond smarter, and deliver a world-class customer experience.
