Our team has been hard at work building exciting new features and working countless hours to ensure greater system stability and highest performance possible. We’re excited how things have turned out and we want to share some of the latest enhancements that are now available to you. If you would like to get a demonstration or activate new services, please give us a call us at 866-678-1288.



In July of last year we stated our goal to attain a 99.9% uptime.  We are pleased to report that we have done just that. Ricochet has been stable and solid for over 99.9% of the time over the last 9 months, and we continually add redundancy to improve our infrastructure.


The Ricochet development team has built a brand new system for processing leads that is faster than ever before.  We are now in the process of migrating all lead providers over to this new service and we hope to have the transition complete in the next 60 days or less so all clients can benefit from this drastic increase in speed.  It is our constant focus to insure our clients are the first ones on the phone with new leads and we are always looking for new ways to improve this.



1. Scripting

Build your entire sales workflow for new hires or provide news updates or daily bullet points for your sales teams to access in the Ricochet Pop-up for every call.  Learn More About Call Center Scripting

2. Email Marketing Automation

Create automated email messages triggered off of status changes or  new leads so you can start generating more interest and increase your conversions today.

3. Lead Management Enhancement

Coming out in the next 48 hours you will be able to sort your leads by multiple statuses, states, vendors, users, at the same time to get the perfect view you want.

4. Predictive Dialing

Call more leads per agent per hour with our new multi-line dialer. (Minimum of 5 users required to activate)

5. Referral Tracking

Coming out in the next 48 hours you will be able to create referral partners and track all the leads they provide you.  (Great for realtor referral tracking)

6. Additional Contacts

On the lead management details page you can now add additional contacts to leads such as a wife or husband.



Again please call us or contact your account manager to hear more about all the latest solutions within Ricochet.  866-678-1288