* Minimum $520 total Ricochet monthly subscription fees
** Separate third party agreement required
LOCAL PHONE NUMBERS
$3 per number per month
TOLL-FREE PHONE NUMBERS
$5 per number per month
2 cent per incoming & outgoing SMS/text message
SOCIAL LINK LEAD LOOKUP
3 cents per lead lookup
Ricochet Productivity Add-Ons
Supercharge Your Ricochet CRM & Dialer:
All Included in the Galaxy Package
EMAIL MESSAGING DRIP AUTOMATION
Use Ricochet’s marketing automation to generate more leads and close more deals. Use drip email campaigns to stay top-of-mind, keep in touch and generate more engagement with prospects.
Capitalize on automated, targeted SMS campaigns. With Text Messaging you can automatically send SMS messages to new leads when they first arrive or when a lead’s status changes. You can also receive text messages when contacts don’t answer your call on their cell phone.
SOCIAL MEDIA INTEGRATION
Social Link will import the Facebook, LinkedIn, Twitter, & Google+ profile information, allowing you to gain insights on consumers’ interests. It also allows you to engage them easily.
LOCAL CALLER ID
Increase your call pickup rates with consumers by having a local area code & number everywhere you call nationwide. $3 per area code additional charges apply.
Motivate your users and track their results using our gamification dashboard and agent notifications. Sort by call duration or volume of phone calls. As your agents compete, watch your performance improve overnight!
CALL RECORDING & CALL MONITORING
It’s your choice! Record all of your team’s inbound or outbound calls. Stay compliant with state laws using Ricochet’s advanced call recording options . Listen, barge in, or conference into calls to provide intelligent call coaching in real-time.
Agents can always leave the right message at the right time using Perfect Voicemail. Save your agents time leaving messages with every call, and ensure they always deliver a well-crafted message. With the click of a button, you can generate more returned calls quickly.
Want to generate more callbacks without heavy lifting? Who doesn’t? You can leave your prospect a message without their phone ever ringing or you needing to make a call! Ricochet has partnered with third party providers to integrate Ringless Voicemail.*
* Separate third party agreement required.
Create chat groups to update your teams on new initiatives or rules. Chat directly in real-time with employees or colleagues during or after calls.
Prevent users from accessing your account from anywhere but your white-listed IP addresses.
Create forms for your partners that enable them to collect lead submissions, and then you can track their referrals through to the Ricochet CRM.
LEAD DISTRIBUTION & TAGS
Want more control? You got it! Distribute the best leads to the best person at the best time. Segment your entire database into highly targeted funnels using automated tag rules. Then create automated dialer, email, and SMS campaigns for each targeted group.
Get even more out of your implementation using our API to interact with Ricochet data.
Ricochet webhooks allow you to integrate with millions of third party APIs to send & collect important information in real-time or screen pop directly to informative pages. Examples include Zillow Property lookup, Pricing Engines & many more.
Ricochet Onboarding Program
We can create a customized migration plan for you. We also enable access to our onboarding project management tools to streamline and track your migration.
Lead distribution methodology
Lead management & lead recycling
Dialer campaign strategy
Website/landing page integration
Onsite visit (optional)
Optional Enterprise Solutions
The following solutions can be added to Ricochet (not included or available in bundle pricing).
Clean or “scrub” your inbound leads for numbers on Federal, State and DMA Do Not Call Registry (DNC) lists. Avoid negative reviews and costly penalties.
DIRECT MAIL MANAGEMENT
Direct mail is still a critical marketing channel for many businesses. Use our service to manage a direct mail database, and buy DM numbers for ad conversion tracking. Prompt users for tracking codes through Ricochet’s IVR. Integrates with many third party direct mail service providers.
PRIVATE MANAGED CLOUD
Deploy Ricochet with a managed enterprise hosting solution that is reliable, secure, and scalable in your own dedicated environment.
Premium Support Service
All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).