SOCIAL MEDIA INTEGRATION
Social Link will import the Facebook, LinkedIn, Twitter, & Google+ profile information, allowing you to gain insights on consumers’ interests. It also allows you to engage them easily.
Motivate your users and track their results using our gamification dashboard and agent notifications. Sort by call duration or volume of phone calls. As your agents compete, watch your performance improve overnight!
LOCAL CALLER ID
Increase your call pickup rates with consumers by having a local area code & number everywhere you call nationwide. $1 per area code additional charges apply.
Monitor calls in real-time as they come into the phone system. Track your talk time and abandonment rates while you record or listen to live calls (and much more).
Agents can always leave the right message at the right time using Perfect Voicemail. Save your agents time leaving messages with every call, and ensure they always deliver a well-crafted message. With the click of a button, you can generate more returned calls quickly.
LEAD DISTRIBUTION & TAGS
Automatically distribute incoming leads to your sales teams and create custom tags to mark each incoming lead by source, type or custom classifications.