Premium Support Service
All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).
| Service | Standard Support | Premium Support |
|---|---|---|
| Regular Support Hours | Monday-Friday 6 a.m. – 6 p.m. Pacific Time | Monday-Friday 6 a.m. – 6 p.m. Pacific Time |
| Support Time | Up to 3 calls Up to 30 minutes |
Unlimited |
| Knowledge Base | ||
| Chat Support | ||
| Online Ticket Submission | ||
| Telephone Support | ||
| Representative | Help Desk | Dedicated Account Manager Help Desk |
| Configuration Services | Onboarding Application | Dedicated Account Manager Onboarding Application |
| Proactive Consultations |