Premium Support Service

All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).

Service Standard Support Premium Support
Regular Support Hours Monday-Friday 6 a.m. – 6 p.m. Pacific Time Monday-Friday 6 a.m. – 6 p.m. Pacific Time
Support Time Up to 3 calls
Up to 30 minutes
Knowledge Base
Chat Support
Online Ticket Submission
Telephone Support
Representative Help Desk Dedicated Account Manager
Help Desk
Configuration Services Onboarding Application Dedicated Account Manager
Onboarding Application
Proactive Consultations