Premium Support Service

All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).

Standard
Support

Regular Support Hours

Monday-Friday 6 a.m. – 6 p.m. Pacific Time

Knowledge Base

Chat Support

Online Ticket Submission

Telephone Support

Up to 3 calls
Up to 30 minutes

Representative

Help Desk

Configuration Services

Onboarding Application

Premium
Support

Regular Support Hours

Monday-Friday 6 a.m. – 6 p.m. Pacific Time

Knowledge Base

Chat Support

Online Ticket Submission

Telephone Support

Unlimited

Representative

Dedicated Account Manager
Help Desk

Configuration Services

Dedicated Account Manager
Onboarding Application

Proactive Consultations