Ricochet Premium Support

Premium Support Service

All Ricochet customers are eligible for our free basic support plan. For those who prefer predictable, proactive coverage, we offer a comprehensive Premium Support option to get the most value from your Ricochet investment. Sign up anytime – billing is monthly and renews automatically (you can cancel at monthly renewal).

Service Standard Support Premium Support
Regular Support Hours Monday-Friday 6 a.m. – 6 p.m. Pacific Time Monday-Friday 6 a.m. – 6 p.m. Pacific Time
Knowledge Base
Chat Support
Online Ticket Submission
Telephone Support Up to 3 calls
Up to 30 minutes
Representative Help Desk Dedicated Account Manager
Help Desk
Configuration Services Onboarding Application Dedicated Account Manager
Onboarding Application
Proactive Consultations