What Can Progressive Dialers Do For you?

What Can Progressive Dialer Systems Do?

A sophisticated progressive dialer can be beneficial to any company, sales team, agency, and more.  They have a lot of features that make a sales agent’s day run a lot smoother. Progressive dialers are used to help agents avoid the hassle of manually dialing customers’ phone numbers, and run through your lead lists across based on the tempo of your operations. Furthermore, they have a lot of other features that can prove to be impactful to your business.

What Can Progressive Dialers Really Do?

As mentioned earlier, progressive dialers spurt through your campaign lead lists as it automatically dials for you. This is a useful tool as it can save major time for sales agents which can ultimately increase call and talk time. With that, progressive dialers will wait for the sales agent or representative to finish their current call before dialing the next one on the list. This is where progressive dialers differ from predictive dialers. Most importantly, progressive dialers have other useful features as well. 

One huge benefit that progressive dialers can do is match local phone numbers. This means when an agent is making an outbound call, the person receiving the call will show a number with the same area code or a nearby location, contacting them. Recognizable numbers can ultimately make more connections.  Additionally, progressive dialers allow for call monitoring, call recording, and call analytics. Managers and sales agents are able to see how calls went and see if their campaigns are working. Call monitoring is a great tool for training purposes. Team managers can listen in on a call to provide coaching or feedback if necessary.  Call recordings allow agents to identify areas of improvement. Call analytics provide a clear understanding of how a team is performing.

What Industries Can Use A Progressive Dialer?

Progressive dialers are widely-used across many industries. . In fact, they can be used by agents in a wide variety of fields. Progressive dialers can be used for customer service, sales, telemarketing, collections, education, insurance, and many more. Overall, this dialing system can be used in any environment that makes an abundant amount of outbound calls.

Progressive Dialers Can Do It All

There are many amazing perks with using progressive dialers. They can dramatically improve productivity within a call center and sales team environment. They will save agents time and energy, and even business costs. Sales agents have the ability to check analytics, monitor progress, and optimize for their next slate of calls. Nuances can be identified and resolved before in a much quicker manner. It’s no secret how useful progressive dialers can be.

Learn More about Ricochet360’s Powerful Progressive Dialer