Call 3X Faster with Our Auto Dialer
Software & Cloud Phone System

Power Dialers use a one-to-one calling ratio per agent, meaning the system only calls one number at a time. Despite being limited to one at a time, you’re able to spend more time strategizing before each call. The system enables you to preview the lead information, then simply click-to-call. Once your call is completed, you preview and dial the next lead. Power dialers can skip unanswered calls, and some have tools that let users increase the dial rate. They are effective tools for those who use a consultative sales approach. You are able to make up to 70 calls an hour.

Predictive Dialers call multiple numbers at the same time, only routing to an agent when a live contact is made. Unlike the power dialer, a predictive dialer system has a much higher call ratio per agent. The dialer automatically increases or decreases the number of simultaneous calls per agent based on the percentage of dropped calls you want to maintain. It also uses predictive algorithms and other tools to learn from previous calls your sales team has made. This type of dialer needs to have a lot of agents working a significant number of leads in order to reach the system’s full potential. Predictive dialers are useful for skipping unanswered calls, busy numbers, and incorrect numbers. They are commonly used by high-volume call centers, debt collectors, political campaigns, and telemarketers.

Progressive Dialers are power dialers on steroids. In progressive dial mode, the dialer runs through your lead lists across multiple campaigns at the velocity of your operations. A progressive dialer places outbound calls only after the agent has indicated his/her availability to handle the next call. The system automatically paces dialing based on recent connection and abandonment rates and only dials when an agent becomes available. The progressive dialer is able to route calls and campaigns to available agents based on preset rules like skill level, licensing, geography, etc. You can customize a progressive dialer system to match your specific company needs. The system can work in any industry that requires a steady flow of inbound and outbound call activity. Progressive dialers can also benefit sales teams and agents that want to use dynamic scripting. They are considered a better consumer experience than the predictive dialer.